The workers who box the stuff we order online are often treated terribly.
December 23, 2011
The following article first appeared in
Mother Jones. For more great content from Mother Jones,
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Since June, I've been ruining my friends' online-shopping lives. Back then,
I reported on a vast warehouse in Ohio where goods bought from online retailers are sorted, boxed, and shipped to consumers. Unsurprisingly, this job does not pay well. A little more surprisingly, this job seems designed to crush employees' spirits. During my visit, two people got fired within 10 minutes, one for talking to someone while he was working—"Where are you from?" was the offending comment—and one for going to the bathroom too much. So occasionally, and now more that it's the holidays, my friends and family will call to complain that "Bleh, I want to order something from Amazon/Walmart/Staples/whatever, but I feel guilty about helping oppress workers."
Why would online retailers be so mean? Well, in the case of many, they have helpfully outsourced interaction with workers. When Walmart started selling its merchandise on the internet, it turned to third-party logistics contractors, or 3PLs, experts who could handle the, uh, logistics, like warehousing and transportation, of online sales. Take Exel, for example, the largest 3PL in the country, and a subsidiary of Deutsche Post DHL, one of the largest companies in the world.
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